Privacy Policy

Introduction

Bertvita respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website.

Information We Collect

Personal Information

When you contact us or use our services, we may collect:

• Name and contact details
• Email address
• Phone number
• Any information you provide in correspondence with us

Automatically Collected Information

We automatically collect certain information when you visit our website:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on pages
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer service
• Improve our website and services
• Send you information about natural wellness topics if you have opted in
• Comply with legal obligations
• Analyse website usage and improve user experience

Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

• Consent: When you provide explicit consent for specific purposes
• Legitimate interests: To operate and improve our website and services
• Legal obligations: To comply with applicable laws and regulations

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. For detailed information about our cookie usage, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service providers who help us operate our website
• Legal authorities when required by law
• Business partners with your explicit consent

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us at [email protected]

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

Children's Privacy

Our website is not intended for children under 18 years of age. We do not knowingly collect personal data from children.

International Data Transfers

Your information may be transferred to and processed in countries outside the UK. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated revision date.

Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us:

Bertvita
21 Westgate Road
Newcastle NE1 1SE
United Kingdom
Email: [email protected]
Phone: +44 191 728 46 95